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FAQ

1) Why are your prices more expensive than these items sold overseas?

Running a business in Australia is an expensive venture with a huge amount of red tape and taxes. Importing commercial quantities of goods into Australia is much more costly than you would expect. Some of our ongoing fees include: Import permit fees and renewals, quarantine holding, inspection and testing fees, customs duty, shipping and GST. 

We work really hard to make our prices as reasonable as possible and still stay in business! Our prices are also set to enable practitioners and health food stores to have wholesale accounts with us. The aim of this is so that we can get our products more widely distributed in the community. Not everyone wants to buy online and we would like to see these products at your local health food store and practitioners office so you can go in and pick up in person.

However we also understand that the price of living is always going up and we offer the following to help make our products more affordable:


Rewards Programme
Discounts for pensioners and single parents
Bulk Buy options
FREE Shipping on orders over $150 (excluding cold items)

Rewards Programme:

    * Every $2 dollar you spend earns you 1 reward point!

Earn 500 reward points to redeem a $50 voucher; earn 1000 points to redeem a $100 voucher.

Reward points need to be applied by you when you want to use them. You will be notified that you have enough points as you go through the checkout. Once you have accumulated 500 points, a box will pop up in the checkout and all you do is type in 500, click apply and the $50 will be taken off your order total.

Pensioners and single parents discount:

Please place your order by phone or email to receive these discounts.

Bulk Buy:

We offer a Bulk Buy option on selected product ranges (eg. Green Pasture Products, Garden of Life, The Synergy Company etc). Simply purchase 12 or more from the one product range to receive a massive 20% off!!

Bulk orders do not qualify for free shipping or reward points.

Bulk orders must be placed by email or phone as the website will not automatically apply these discounts.


2) How much EPA/DHA is in your Fermented Cod Liver Oil?

EPA 150mg and DHA 90mg per 2 caps (or per 1ml)

3) How much A and D is in your Fermented Cod Liver Oil?

Vitamin A 1825IU, Vitamin D 426IU per 2 caps (or per 1ml)

4) How much EPA/DHA is in your Blue Ice Royal Blend?

Capsules: EPA 150mg and DHA 90mg per 2 caps
Gel: EPA 250mg, DHA 150mg, Omega 3 800mg per ½ tsp

5) How much A and D is in your Blue Ice Royal Blend?

Capsules: Vitamin A 1825IU, Vitamin D 426IU per 2 caps
Gel: Vitamin A 3000IU, Vitamin D 885IU per ½ tsp
All amounts listed in above questions are typical and will vary slightly from batch to batch.

6) What is the serving size of Fermented Cod Liver Oil for:

1) Babies over 6 months? ¼ ml
2) Kids under 12 years? ½ ml
3) Teenagers? 1- 2 mls
4) Adults? 2 mls or more

7) What is the serving size of Blue Ice Royal Blend for:

1) Babies over 6 months? ¼ tsp or less
2) Kids under 12 years? ¼ tsp
3) Teenagers? ¼ - ½ tsp
4) Adults? ½ tsp or more

The amounts above are purely suggested serving sizes and should not be taken as nutritional advice. Please consult a healthcare professional for serving sizes that may be more appropriate for your individual needs.

8) What is the difference between fermented and non-fermented cod liver oil?

Non-fermented cod liver oil (such as found in health food stores and supermarkets) is processed and refined by molecular distillation. This process strips away the naturally-occurring nutrients, so synthetic vitamins are then required to boost the nutritional value of the oil. This process also requires the oil to be heated to high temperature, affecting the stability of structure of the oil.

Fermented cod liver oil is 100% RAW and is produced by age-old traditional methods, fermented for up to 12 months in large stainless steel vats, without the use of any heat. This cold production makes the oil extremely stable.

It is completely free from synthetic vitamins and is naturally rich in EPA, DHA, Omega 3 and Vitamins A and D.

Utmost care is taken in the harvesting of this nutrient dense food.


9) What does Fermented Cod Liver Oil taste like?

Fermented Cod Liver Oil has a very strong smell and fishy taste! Other cod liver oils available are molecularly distilled, removing not only the smell and taste, but also the naturally occurring nutrients. 

The strong flavour of FCLO makes it difficult for some people to take and we recommend starting off with a tiny serving size to get used to it. It can also be applied topically on the skin (such as the feet) for children who cannot stomach the flavour.

The taste can also vary greatly from batch to batch – the result of a 100% natural food that is not manufactured in any way to make it the same all the time. Sometime it is thicker than others, sometimes it might have white solid particles (fats) in it or be more gritty (more silica) than others. 
 
10) How do I take FCLO?

We have found the best way is to mix the FCLO with a small amount of milk, cream, warm water or freshly squeezed vegetable juices with strong flavours such as carrot, ginger and celery.

One easy way to do this is to take the syringe, fill it with your serving size and the fill it some more with a drink of some kind - we prefer herbal tea or milk. Then squirt it under your tongue and follow with a mouthful of drink. Easy!

We don’t recommend taking it straight as it may sting the back of your throat, which can last up to a few hours!



11) Which flavour do you recommend for kids and for those new to FCLO?

The Oslo Orange is a great one to start with. It is milder than the other flavour and can easily be mixed into small amount of orange jucie or milk (about 10mls or so). 


The Infused Cococonut Oil is also a great way to start. With a more palatable flavour and the convenience of 4 nutrient dense oils in one jar, this comes highly recommended! Each container has 100 serves.

12) Should I take cod liver oil on an empty stomach?

Some people recommend this for superior nutrient absorption, but it can be a little overpowering. Fermented cod liver oil can be taken any time of the day. This just comes down to personal preference.

13) How do I take Blue Ice Royal Blend gel?

We find the best way to take it is keep it in the fridge (where it will go quite thick), scoop 1/2 teaspoon out, lick it off the spoon and swallow whole. Follow with a drink. Easy!

For the brave, it can also be melted gently, blended into a smoothie or melted over food (like porridge). 

The strong flavour of this product makes it difficult for some people to take and we recommend starting off with a tiny serving size to get used to it. It can also be applied topically on the skin (such as the feet) for children who cannot stomach the flavour.



14) How do I take Butter Oil?

See BIR blend above.

15) Can't I just eat lots of butter?

Yes, but you will not get the same amount of nutrients as found in the butter oil. It takes eight to nine pounds of cream yield eight ounces of X-Factor Gold.

X-Factor Gold is made seasonally from May through October, from the milk of cows feeding on rapidly growing pasture. Rapid growth is the key to the Activator X content, and irrigation and rotational grazing are the keys to constant rapid growth

16) What is the difference between Blue Ice FCLO and Blue Ice Royal gel?

Blue Ice Fermented Cod Liver Oil is just fermented cod liver oil. Does not go as thick in the fridge and can be served with a syringe. Comes in caps or liquid.

Blue Ice Royal is a blend of fermented cod liver oil and butter oil. Goes thick in the fridge and needs to be scooped out with a spoon. Comes in caps or gel.

17) Is it better to buy the Blue Ice Royal Blend or the Butter Oil and Cod Liver Oil separately?
 
This is just a matter of personal preference. The Blue Ice Royal Blend capsules is your most convenient option, but economically the BIR gel or the FCLO liquid and Butter Oil liquid are a better choice.

18) What are the capsules made from?

Our capsules are made from plant cellulose, using only the best technology and the most non-evasive encapsulation process.



19) Does Fermented Cod Liver Oil go rancid?

Due to the traditional methods used in manufacture, Fermented Cod Liver Oil is extremely stable. This means that it is very rare for it to go rancid and has a long shelf life of over 2 years.
 
20) Do I need to keep the Fermented Cod Liver Oil in the fridge?

No, but if left out of the fridge it will continue to ferment, gradually making the taste stronger over time.

21) Do you ship with a cold pack?

Only our cold items - Fermented Vegetables and Bottarga.

All our oils are nitrogen flushed, which means that the oxygen was removed when the jar was sealed. This ensures safe transit even in warm weather.




 


Earn 500 reward points to redeem a $50 voucher in store; earn 1000 points to redeem a $100 voucher in store, plus a bonus free gift! (Please request gift in checkout after redeeming your order).